Shipping Policy

Last Updated: June 2026

At Wyrd Miniatures, we work to get your order packed and on its way as quickly as possible.

Order Processing

Most orders are processed and shipped within 2 to 5 business days.

Our warehouse operates Monday through Thursday, excluding holidays.

During major product releases, conventions, holidays, inventory counts, or promotional events, processing times may be slightly longer. We appreciate your patience during these busy periods.

Please note that order processing time is separate from the shipping speed selected during checkout.

Shipping Confirmation

Once your order has shipped, you'll receive a shipping confirmation email containing your tracking information, when available.

Domestic Shipping

Delivery times vary depending on the shipping method selected and the carrier. Transit estimates are provided by the carrier and are not guaranteed. Wyrd Miniatures is not responsible for delays caused by weather, carrier disruptions, customs inspections, or other events beyond our control.

International Shipping

We ship to most countries around the world. Shipping availability may occasionally change due to carrier restrictions, local regulations, or international events.

International delivery times vary depending on destination, customs processing, and local postal services.

Customs, Duties & Taxes

International customers are responsible for any import duties, VAT, customs fees, brokerage fees, taxes, or similar charges imposed by their country. These charges are not included in the shipping costs paid to Wyrd Miniatures.

If you believe customs charges were assessed incorrectly, please contact your local customs authority directly.

Tracking Information

Some international shipments may not show tracking updates immediately. In certain cases, packages are consolidated before leaving the United States, and tracking may not become active until they enter the destination country's postal network.

If your tracking has not updated for an extended period, please contact us and we'll be happy to investigate.

Incorrect Shipping Addresses

Please verify your shipping address carefully before completing your order.

If you need to update your shipping address, contact us as soon as possible. Once an order has entered fulfillment or shipped, we may no longer be able to make changes.

If a package is returned to us because of an incorrect address, refusal of delivery, or failure to pay customs fees, any refund issued will be less the original shipping charges and any return shipping or carrier fees incurred.

Lost, Damaged, or Incorrect Shipments

Please inspect your order upon arrival.

If your order arrives damaged, contains the wrong item, or is missing components, please contact us within 7 days of delivery through our Contact Us page. Include your order number, a description of the issue, and photographs whenever possible so we can resolve the issue as quickly as possible.

Shipping Charges

Shipping charges are nonrefundable except where required by law or when the shipment was sent in error by Wyrd Miniatures.

Contact Us

If you have any questions about shipping, please contact us:

Wyrd Miniatures, LLC
2672 Hickory Grove Road NW, Suite 100
Acworth, Georgia 30101

Email: wyrdsupport@wyrd-games.net

Customer Support: https://www.wyrd-games.net/contact