Frequently Asked Questions

Most orders are processed and leave our warehouse within 2 to 5 business days. Our warehouse operates Monday through Thursday, excluding holidays. Processing may take longer during major releases, conventions, holidays, inventory counts, or promotions.

The shipping speed selected at checkout begins after the carrier receives the package. Expedited or overnight shipping does not shorten warehouse processing. We will email tracking information when the order ships.

If your order has not entered fulfillment, use our Contact Us page as soon as possible and include every relevant order number. We will check what can still be changed or combined, but cannot guarantee that a request will be possible.

An order cannot be canceled once it is processing, packed, or has a shipping label.

Wyrd Rewards lets signed-in customers view their points and available rewards in one place. Sign in with the same email address you use for orders, then open Wyrd Rewards to check your balance and redeem what is available.

If a completed order does not appear, use our Contact Us page and include the order number and the email connected to your Wyrd account. We can confirm whether the purchase is eligible and what can be corrected.

Yes. We ship to most countries, although availability can change because of carrier restrictions, local regulations, or international events. If your country is unavailable during checkout, contact us and we will check whether another shipping option is available.

Some international packages are consolidated before leaving the United States. Tracking may not become active until the package reaches the destination country, which can take one to two weeks after fulfillment. Customs processing and seasonal delays may add more time.

If tracking remains inactive beyond that window, contact us with your order number.

The recipient is responsible for any import duties, VAT, customs fees, brokerage fees, or local taxes. These charges are not included in the shipping amount paid to Wyrd.

We must declare every shipment accurately and cannot mark an order as a gift or reduce its declared value. Questions about an assessed charge should be directed to the local customs authority.

Some new releases reach local game stores before appearing in the Wyrd webstore. Most become available online a few weeks after their retail release. Check current release announcements or ask your local retailer if you are looking for a recent product.

Manufacturing and shipping schedules can change, so we cannot provide an exact restock date. Use the Notify Me When Available button on the product page, and we will email you when the item is available again.

Yes. WargameVault offers individual Malifaux Fourth Edition stat cards and Keyword bundles. Forgefire offers complete Keyword packs with additional international fulfillment options.

These print-on-demand libraries continue to expand, so check again if the card or pack you need is not currently listed.

Official rules, game resources, and Faction information are available on the main Wyrd Games website. A local game store or community group may also be helpful for gameplay and hobby questions.

For an order issue or a problem with a purchased product, use our Contact Us page so the request reaches the correct team.

Search the webstore for “Waldo Gift Bucks” to find the current gift-card product. They let the recipient choose the Wyrd products they want.

STL files purchased through the Wyrd webstore appear under My Downloads in your customer account. Files purchased through another platform remain in that platform’s library. Contact us if a purchased file is missing.

Digital products and STL files cannot be returned once delivered or accessed.

Unopened merchandise may be returned within 14 days of delivery. It must be unused, in its original packaging, include all original components, and remain in resalable condition. Customers are responsible for return shipping unless the item arrived damaged, defective, or incorrect.

Digital products, print-on-demand products, gift cards, STL files, and products that have been assembled, painted, modified, or used are not eligible for return. Submit a request through your customer account or our Contact Us page.

Contact us within 7 days of delivery. Include your order number, a description of the problem, and photographs whenever possible. This includes problems with a current plastic or resin product.

Combining these details into one request helps us resolve the issue more quickly.

Wyrd no longer manufactures or supports legacy metal miniatures or TerraClips products, so replacement parts are no longer available for those lines.

If the problem involves a current product, contact us and include photographs and the product details.

Wyrd Games is located at 2672 Hickory Grove Road NW, Suite 100, Acworth, Georgia 30101.

Customer support hours are Monday through Thursday, 7:00 AM to 5:30 PM Eastern Time. Our phone number is 678-355-5055, but the Contact Us form is the best way to send order details and photographs.