Refund policy
At Wyrd Games, we want every order to arrive exactly as expected. If something isn't right, let us know and we'll do our best to get it sorted out.
Most sales are considered final. However, unopened merchandise may be returned within 14 days of delivery. To be eligible for a return, items must be unused, in their original packaging, include all original components, and be in resalable condition. Customers are responsible for return shipping costs unless the item arrived damaged, defective, or we shipped the wrong item.
If you need to return an item or cancel an order, you may submit a request through your customer account or contact us directly. Return and cancellation requests are reviewed during our normal business hours.
Orders may only be canceled before they enter fulfillment. Once an order has begun processing, has been packed, or a shipping label has been created, it can no longer be canceled.
If your order arrives damaged, contains the wrong item, or is missing components, please contact us within 7 days of receiving your order. Include your order number, a description of the issue, and photographs whenever possible so we can resolve it as quickly as possible.
If a package is refused or returned to us by the carrier, any refund issued will be less the original shipping charges and any return shipping or carrier fees incurred.
Digital products, downloadable content, print-on-demand products, gift cards, and STL files are non-refundable once they have been delivered or accessed. Products that have been assembled, painted, modified, or otherwise used are also not eligible for return.
If you have any questions about your order, please contact us through our Contact Us page: