FAQ

  • Where are you located and what is your customer service number?
    Wyrd Miniatures, LLC
    2197 Canton Road, Suite 108
    Marietta, GA. 30066
    678-355-5055

  • Why don’t I see a certain item in the store?
    Once an item has been released, we do not sell it in our webstore immediately to encourage individuals to buy from any local game stores. That item will be listed in the store a few weeks after the release date.
  • I have a question about a product, how can I get an answer?
    Your best bet for getting answers is to check with your local game store. Often they have more information, and many stores have Henchmen who can help. If that is not an option, visit our forum and someone will be happy to assist. https://www.wyrd-games.net/contact

  • Can I order individual cards?
    Yes, our partners at Wargame Vault offer print-on-demand services, including our M3E, Special and Nightmare Edition cards.

  • I see that something I want is out of stock, when will it be available again?
    We cannot give a specific answer to this question, as it depends on numerous factors. Please continue checking back with us, and make sure to check your local game store!

  • Do you ship outside the US?
    Yes, we ship internationally. Unfortunately, we currently do not for Russia, nor the Ukraine due to the issues that are multiple and ongoing at this time. Reach out to us directly for other possibilities if you are affected. 

  • Who pays customs fees, if any?
    You will be responsible for any and all customs fees, they are not included as part of the shipping price.
  • Can you mark my order as a gift?
    No, it is illegal to misrepresent what we’re sending. We will always appropriately and accurately label any packages we send.

  • How long does it take for shipping?
    It will be 3 to 5 business days after you order before the product leaves our warehouse. When it leaves, you will receive an e-mail that informs you that it has shipped and has any tracking information. We do not know how long it will take to reach the final destination, as different locations have different processes and delivery times. Sometimes it may take a good amount of time, depending where you live and other factors.

  • Why isn't my tracking number for a delivery outside the US showing up?
    Some international orders are initially untrackable as they're sent in bulk to a US sorting facility. Tracking activates once they're dispatched to local post offices. Typically, tracking numbers go live two weeks post-fulfillment, but delays, especially during peak seasons, may extend this by a few weeks.

  • I placed my order yesterday and I paid for overnight shipping, why isn't it here yet!?!
    Order processing does NOT equate to shipping time. It may take us several days to process your order, and then it will be shipped in the manner you indicated. 
  • Do you process returns?
    No, all sales are final.

  • What if there’s an issue with my order?
    You can use the Contact Us feature of our website to address any issues. Please give ample time for the package to arrive before contacting us.

  • I have an issue with my metal or resin figure, what do I do?
    We no longer sell or support last edition’s metals (or Terraclips). This means we do not have the ability to send you a replacement part if something is missing. We apologize for any inconvenience.
  • I want to buy a gift card for someone special, what do I do?
    We got you covered! Just click on the Waldo Gift Bucks either under products or in the footer below and it'll get you sorted!